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Able’s Surge To The Top Fueled By Customer Satisfaction

Aug 8, 2017 | Media Room

New website, additional buildings, more employees, and fleet expansions, all come from the same old attitude towards its customers.

Manassas, VA., Aug. 08, 2017 –

 “Every aspect of our company’s growth can be traced back to how we treat our customers,” says CEO Joseph Singleton, “and we listen to every piece of feedback we get from every one of them.”

300% company growth in the past five years, 36% year to date growth, and the massive emergence of its commercial division in recent years, certainly suggest that Able treats its customers very well.

“Recent constrictions of the industry as a whole are spotlighting the practices of the companies that remain, and we welcome this scrutiny,” remarks Able’s Chief Operating Officer Steve Kuhn.

On a recent Maryland move involving over 750 employees, Jason Peterman, Senior Director of Corporate Real Estate and Workplace for 2U Inc., said, “The quality of the crews we worked with were unlike any I’ve experienced in the past and I’ve worked with three of the other large companies in the area.”

Differences in the efforts Able makes on behalf of its customers were immediately apparent to senior salesperson Chris Cox when he arrived from the recently defunct Office Movers. “I just never knew it could be like this,” he says, “My customers are absolutely thrilled with the level of service they are receiving from Able.” Chris just landed the contract to move Amtrak headquarters in Washington D.C. later this summer.

Meg Hargreaves, Chief Operating Officer at CQ Roll Call, had this to say about Able after their Washington D.C. summer move:

“Our employees literally went home Friday afternoon and arrived at our new headquarters ready to go Monday morning. We had 100% business continuity despite moving over 200 people across town.”

Making sure that the secondary organizations and individuals Able comes into contact with are happy is also important to Able, and has become a great source of referrals for them. In a recent move for The Washington Business Journal, Marc Reeves, its Sales Support Manager, had this to say about Able, “The Previous landlord was pleased with our departure and our new landlord was pleased with our arrival. That says a lot about a moving company.”

Merritt Properties, who manages millions of square feet and thousands of tenants in the area, had this to say about their experience with the family moving company:

“Simply put, Able was amazing. They just got it done. They did such a good job that we felt it was extremely important to go out of our way to let them know we felt this way,” says Property Manager Mindy Redd.

Outstanding customer service at Able is not new, but it is now costing them money, and they are more than happy to pay it. These investments the company are making into its infrastructure will facilitate the move to the top of its Industry that is already well underway.

“Financially supporting Able’s growth in a responsible manner is crucial,” says Chief Operating Officer Steve Kuhn, “We are in this for the long haul.”

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