Meet Matthew Miles, Residential Relocation Coordinator

Able Moving & Storage

The counterparts to our on-the-ground movers, Able Moving & Storage’s coordinators manage high-level administrative and customer service elements of moves. One coordinator who has come to excel in both these areas is Matthew Miles, who specializes in senior move management. Despite being relatively new to the Able team, Matthew has quickly stepped up to help during the busy season by supporting our customers to the best of his ability. His sincere commitment to our customers’ success and his passion for this work sets him apart.

We recently sat down and spoke with Matthew about his career, time at Able, and life outside work:

  • How long have you been with Able? What were you doing before working at Able?
    I’ve been with Able for about 6 and a half months. Before joining Able, I worked with another moving company where I focused on senior moves as a relocation manager. I heard about Able through colleagues in the commercial moving department, and they had great things to say about the team here.
  • What is your current role, and what positions have you held before?
    In my previous job, I was a relocation coordinator. I really enjoy helping people and providing excellent customer service. I have a particular passion for working with seniors, ensuring they receive the time and quality of care they need.
  • What do you like about the moving industry?
    I love the ever-changing challenges. No two days are ever the same!
  • What do you like about working at Able? Favorite events?
    I really enjoy the camaraderie here. My favorite event so far has been the mac and cheese cook-off we had in March!
  • What do you like to do when you are not working?
    I like bowling, I’m interested in Anime, and a fun fact about me is that I’m from Hawaii, so I love spending my vacation time going home to visit family. I actually met my wife there right out of high school.
  • What is the best career advice you live by?
    Never stop learning. I learned this from watching my mom, who is a lifelong learner and earned her Master’s in special education at 50. It was incredibly inspirational. My wife is also a lifelong learner, which motivates me as well. She is constantly improving herself and forcing me to do the same.
  • Do you have any favorite customer success stories?
    Before joining Able, I had a client struggling to downsize their home to move to a senior community. They had so many belongings that most people would have turned them away. I made sure to help them, provided resources to handle everything, and reassured them throughout the process. Seeing their appreciation once their house was sold was the best feeling!

Work with the Washington Metropolitan Area’s Best Moving Company

Please join Able Moving & Storage in celebrating Matthew and his dedication to making every move a success! Our team is always on the lookout for motivated professionals who want to make an impact in customers’ lives. To learn about the benefits of joining our team and the moving services we offer, visit our website or call (703) 775-1251 today!

Able is Hiring!