The most recent YOU2 Award recipient is Max Llaneza, a Professional Move Consultant for Able Moving & Storage’s residential department. Max and our other Move Consultants are our customers’ first point of contact when booking a move and specialize in providing accurate in-home estimates, moving, and packing solutions. Max was nominated for the YOU2 award for his initiative, responsiveness, and ease in finding ways to accommodate customers. He will drive out of his way, work outside the regular operating hours, and even help customers after their moves are completed. He does so with a smile and a positive attitude, and his efforts are recognized and appreciated by customers and Able staff.
We chatted with Max to learn more about his experience as a certified Move Consultant and how he ensures the success of our residential moves:
- How long have you been with Able? What were you doing before working here?
I have been with Able for 5 years. Before working at Able, I was self-employed and working in international moves, world appliances, and shipping. My family was in international moving for 40 years with a focus on diplomat moving, and they still have many connections and friends in the international moving business. - What is your current role, and what previous positions have you held?
Even though I was interested in joining the international team at Able, there were no positions available at the time. Senior management encouraged me to join the residential side of the business since I had moving experience and I could transfer those skills to the other sector. They were right! I have enjoyed it very much and it has worked out great since then! - What do you like about working in the moving industry?
I’ve done it my whole life, ever since I was a teen in my family business. I think I have a natural knack for it. I like to take my time, be confident in what I am selling, and let the service and products speak for themselves. - What do you like about working at Able?
I like everything that the company has to offer for its employees. We still have the benefits of a big company, but it feels family-oriented. That was really important to me when looking to join a company after years of being self-employed and working with my family. Compared to other moving companies, we have a deeper level of customer service. Our customers are people, not just numbers. - What are some of your hobbies or passions?
I am a certified professional bowler and love playing in my league in my free time. I also enjoy playing golf and used to play softball before my knee surgery. I tend to keep active. I have four kids – two boys and two girls who are now adults, so I try to spend time with them as much as possible. - What is the best career advice you live by?
My dad always emphasized that the customer must always be happy. Happy customers turn into loyal customers and will always be your best marketing. So, when mistakes happen (and it is inevitable that they will at some point), take it personally and make it right so your customers are always satisfied at the end of the day.
Become Part of the DMV’s Best Moving Team at Able Moving & Storage!
Able Moving & Storage is always eager to bring enthusiastic and hard-working individuals into the fold. Joining us allows you to enjoy and contribute to a vibrant company culture while enhancing your professional skills. To learn more about our opportunities or to schedule a moving service, visit our website or call (703) 775-1251.